Help Center

Account Security

If you think your account has been taken over, try these steps:
Log in to your account and see if your account details have been changed
Double check your email, phone number, shipping address, payment methods, and bank account.
Check if any orders were made or if any new items were listed.
Check if any cashouts were made.
Change your password.
If any changes were made, please reach out to our Customer Service team via email

We’ll notify you when there’s a login from a new device or when there are updates to your account details.


We want to keep your account safe and secure at all times. We occasionally ask users to verify their account with an SMS code to make sure only the account owner can log in.


Cancellation & Refunds

MusTechnology doesn’t process or permit partial refunds.
Instead of receiving a partial refund, we recommend that the buyer decide whether they want to keep the item or return everything to the seller to receive a full refund.
If the buyer decides to accept the item, the seller could offer a discount for the buyer’s next purchase.
Return requests must be made within 3 days of delivery. If the return is approved, all items will need to be returned in order to process the buyer’s refund. The buyer will be refunded the entire purchase price when the order is delivered back to the seller.

We ask sellers to ship an order within 3 days of the date it was purchased. If there are no tracking updates after 7 days of purchase, the order can be cancelled at the buyer’s request.
Buyers can also ask to cancel an order any time before it ships, but it’s up to the seller to agree or deny the request. If you don’t see the option to cancel from the order status page it is because the seller has confirmed that they have dropped off the package with the shipping carrier and cancellation is no longer an option.
You can find information about your order including current tracking updates directly from your order status page.

Sometimes tracking will stop updating while the order is still on its way to the buyer. When this happens the transaction may be cancelled before it’s delivered to the buyer.
When this happens, the buyer is refunded immediately at the time of cancellation, but the seller may be eligible for reimbursement.

While cancellations should be avoided, we understand that sometimes things happen. If you need to cancel an order, our team works hard to make sure both the buyer and seller are treated as fairly as possible.

For buyers

Buyers can ask to cancel an order any time before it ships or if the tracking hasn’t updated for 7 days. Here’s how you can cancel a purchase;


For sellers

Sellers can cancel a transaction if the item is damaged/defective or if they’re unable to fill/ship the order. Here’s how you can cancel a sale.


If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. If your seller needs a new shipping label, please contact us, and we’ll be happy to help.
Please keep in mind that the original shipping label can not be reused.
If you are having any trouble or your seller is not responsive, please contact us.


Once your buyer’s return request is approved and we issue a return shipping label, they have 3 days to send the item back. It may take up to 24 hours for the tracking information to update once the item has been dropped off.
If you haven’t received tracking updates more than 4 days after a return is approved, please contact the shipping carrier to locate your item.

When you make a sale, the buyer commits to purchase the item as described.
Once the carrier informs us that the item has been delivered, the buyer has 3 days to confirm the item is as specified and provide a rating.
If the buyer feels that the item isn’t as described in the listing, they can request a return.
Mus Technology will look into the situation and determine whether the item is eligible for a return.