I think my account has been hacked
Log in to your account and see if your account details have been changed
Double check your email, phone number, shipping address, payment methods, and bank account.
Check if any orders were made or if any new items were listed.
Check if any cashouts were made.
Change your password.
If any changes were made, please reach out to our Customer Service team via email
When am I notified for account security?
We’ll notify you when there’s a login from a new device or when there are updates to your account details.
Why do I need to verify my account?
We want to keep your account safe and secure at all times. We occasionally ask users to verify their account with an SMS code to make sure only the account owner can log in.
Cancellation & Refunds
Does MusTechnology offer partial refunds?
Instead of receiving a partial refund, we recommend that the buyer decide whether they want to keep the item or return everything to the seller to receive a full refund.
If the buyer decides to accept the item, the seller could offer a discount for the buyer’s next purchase.
Return requests must be made within 3 days of delivery. If the return is approved, all items will need to be returned in order to process the buyer’s refund. The buyer will be refunded the entire purchase price when the order is delivered back to the seller.
Why can’t I cancel my transaction?
Buyers can also ask to cancel an order any time before it ships, but it’s up to the seller to agree or deny the request. If you don’t see the option to cancel from the order status page it is because the seller has confirmed that they have dropped off the package with the shipping carrier and cancellation is no longer an option.
You can find information about your order including current tracking updates directly from your order status page.
What if a cancelled transaction is delivered?
When this happens, the buyer is refunded immediately at the time of cancellation, but the seller may be eligible for reimbursement.
How to cancel a transaction
While cancellations should be avoided, we understand that sometimes things happen. If you need to cancel an order, our team works hard to make sure both the buyer and seller are treated as fairly as possible.
Buyers can ask to cancel an order any time before it ships or if the tracking hasn’t updated for 7 days. Here’s how you can cancel a purchase;
Sellers can cancel a transaction if the item is damaged/defective or if they’re unable to fill/ship the order. Here’s how you can cancel a sale.
My order was returned to sender
Please keep in mind that the original shipping label can not be reused.
If you are having any trouble or your seller is not responsive, please contact us.
My return tracking hasn't updated
If you haven’t received tracking updates more than 4 days after a return is approved, please contact the shipping carrier to locate your item.
Do I have to accept a Return?
Once the carrier informs us that the item has been delivered, the buyer has 3 days to confirm the item is as specified and provide a rating.
If the buyer feels that the item isn’t as described in the listing, they can request a return.
Mus Technology will look into the situation and determine whether the item is eligible for a return.